Microsoft Business Solutions for Service Management – Microsoft Dynamics NAV
Long-Term Customer Relationships Made Easier

When it comes to service, your customers have high expectations. Given the many service organizations out there, you know that you can't afford to disappoint them. Providing great service, however, can be costly.

But what if extending the services you offer to meet increasing customer needs was profitable? The Service Management application area in Microsoft Business Solutions – Navision helps you increase the productivity of your service operations and sharpen your competitive edge because you can:

• Place tighter controls on costs 
• Organize your resources for maximum efficiency 
• Profit from existing customers by providing better service levels

Service Management allows you to:

• Assign standard service parts at higher levels 
• Add parts to final invoice before posting to the Customer's account 
• Generate customer Invoices while closing out open service calls 
• Generate service orders for customers that provide services on a regular basis; recurring orders 
• Identify service requirements in advance with accurate and up-to-date information 
• Make good purchasing decisions because you know which orders need to filled and when 
• Offer your customers the opportunity to specify preferred technicians and service times 
• Plan ahead using CRM's pipeline overview tool; freedom to view the task at hand 
• Respond to customer needs quickly and exceed expectations with highly personalized service. 
• Track the where to and when of each service order.

Features & Functionalities

• Complete history of every item serviced (optional) 
• Customer Contracts 
• Customer's Equipment Ledger 
• Customer's Equipment Covered 
• Daily Service Schedule Reports 
• Dispatch Service Orders 
• Enter new Service Orders 
• Generate Recurring Billing  
• Recurring Invoice Master  
• Technician Availability Service Features  
• Job Scheduling  
• Planning & Dispatching  
• Service Contact Management  
• Service Item Management  
• Service Order Management  
• Service Price Management

Also View:

Navision CRM Service (PDF)

Navision Marketing and Sales (PDF)