Note: Running most Fridays in FromGregsHead.com, is a continuing series of tips brought to you by Greg Price. These run Saturday mornings during the BusinessMaker’s Radio Show on KPRC 950AM. Audio files can be found on the Entrepreneur’s Playbook page of the PKF Texas website.
Businesses don’t garner insights or make decisions. Businesses don’t close deals, invent new products, or find new efficiencies. People do. Strategies, organization, motivation, and leadership all set the stage for business success. But to see results, you also have to give your people the right tools, information, and opportunities—because success ultimately comes down to your people. We call businesses that foster a winning environment a “people-ready business.”
One of the key ways that people drive business change is through impacting their organization’s business processes. The ability to rapidly and continuously design, develop, and adapt your business processes in an agile fashion is a huge business advantage.
Nevertheless, all organizations, irrespective of industry, share a need to improve processes in a number of key areas, including:
- Customer satisfaction and retention
- Faster time to delivery
- Improving employee productivity
- Trading partner interactions
- Administrative efficiencies and costs
- Flexibility, adaptability and streamlining of the disparate technologies that support business activities